Virtual Currency & Refund Policy

WEV

WEV is WEVIUM's virtual currency. You can buy it with money, obtain it with $REIGN, or earn it by playing (daily streaks, quests, the season pass and match rewards, capped per day). WEV and the items it unlocks have no cash value, cannot be sold, traded, transferred between accounts or exchanged back into money or tokens, and are never withdrawn or paid out.

Delivery

WEV is credited to your account immediately after Stripe confirms your payment. If it has not arrived within 15 minutes, contact support@wevium.com with your order number.

Refunds

Because WEV is digital content delivered immediately at your express request, purchases are final once delivered, except: (a) if WEV was not delivered, (b) if you were charged by mistake or more than once, or (c) where the law of your country gives you a right to a refund. Write to support@wevium.com within 14 days of the purchase and we will reply within 5 business days. Refunds go back to the original payment method, and the corresponding WEV (or the items bought with it) is removed.

Chargebacks

If a payment is reversed through your bank, the WEV and items bought with it are removed and the account may be suspended until the matter is resolved.

Purchases by minors

If a minor made a purchase without permission, a parent or guardian can contact us and we will review it in good faith.

Seasons and items

Season pass rewards can be claimed until the season ends. Items you own remain yours while your account is active and the game that uses them is offered.