Purchases & Refund Policy

What you can buy

WEVIUM sells nothing itself and has no currency. Inside REIGN you can get the Royal Court membership, looks and extra hero slots. They have no cash value, cannot be sold, traded or transferred between accounts, are never paid out, and never make a hero stronger.

Delivery

A purchase is delivered to your account as soon as its payment is confirmed: by Stripe for a card, or on the blockchain for $REIGN (a few seconds after the transfer). If it has not arrived within 15 minutes, contact support@wevium.com with the order number or the transaction ID.

Paid with $REIGN

Blockchain transfers cannot be reversed. If you paid and the item was not delivered, write to support@wevium.com with the transaction ID: we deliver it, or send the same amount of $REIGN back to the wallet it came from. Tokens sent to a wrong address, or from a wallet that is not linked to your account, may not be recoverable.

Paid by card

Because Virtual Items are digital content delivered immediately at your express request, purchases are final once delivered, except: (a) if the item was not delivered, (b) if you were charged by mistake or more than once, or (c) where the law of your country gives you a right to a refund. Write to support@wevium.com within 14 days of the purchase and we will reply within 5 business days. Refunds go back to the original payment method, and the item is removed.

Memberships

A card membership can be cancelled at any time; it stays active until the end of the period you paid for and does not renew. Days paid with $REIGN run to their end. A membership from holding $REIGN lasts while your linked wallet holds the amount. Periods already started are not refunded, except where the law requires it or if you were charged by mistake.

Chargebacks

If a payment is reversed through your bank, the items bought with it are removed and the account may be suspended until the matter is resolved.

Purchases by minors

If a minor made a purchase without permission, a parent or guardian can contact us and we will review it in good faith.

WEVIUM’s old shop

Until 16 October 2026 WEVIUM had its own shop and the WEV currency; both are closed. The looks you had on WEVIUM were moved into REIGN.